TNDAJI Official Support and Frequently Asked Questions

Our magnetic wireless chargers are perfectly compatible with the iPhone 12 through 17 series (including Pro and Max models) as well as AirPods 2, 3, 4, and AirPods Pro equipped with a wireless charging case.

TNDAJI chargers support fast wireless charging up to 15W and 25W depending on the model. Using a compatible 20W (or higher) wall adapter, you can bring an iPhone 15 to a 50% charge in just about 30 minutes.

Absolutely. Our chargers feature an integrated smart chip with intelligent heat dissipation technology. They also include active safeguards against over-voltage, over-current, and short-circuiting to keep your battery 100% safe.

You do not need to remove your case if you are using an official MagSafe-compatible magnetic case or no case at all. However, standard or very thick non-magnetic cases may interfere with the magnetic alignment and charging efficiency.

Yes, our USB-C cables are wrapped in a high-density, premium nylon braided exterior that protects the internal wiring from fraying, tangling, and breaking. They are engineered to withstand rigorous daily bending and travel.

Yes! We stand fiercely behind our premium engineering. All TNDAJI electronic products and cables come with a standard 1-year limited warranty protecting you against any undeniable factory defects or workmanship flaws.

We value your time immensely. Standard retail orders placed directly on our website are typically processed, packed, and handed over to our shipping carriers within a rapid 24 to 48 business hours.

The moment your order leaves our advanced fulfillment center, our automated system will email you a shipping confirmation containing a live, real-time tracking link to monitor your package's exact location.

We offer a highly transparent 30-day return window for retail items. As long as the product is in its original, unused, and pristine condition, simply contact our support team at contact@tndaji.store to initiate an easy return process.

Completely secure. We utilize advanced 256-bit SSL encryption and partner with globally trusted payment gateways to ensure your financial and personal data is never compromised during checkout.

Yes, we provide international shipping to a wide variety of countries. Please note that for international deliveries, the buyer is fully responsible for any local customs duties or import taxes applied by the receiving country.

Yes, TNDAJI actively collaborates with tech accessory retailers and distributors globally. Approved B2B wholesale partners receive highly competitive, tiered margins, priority freight shipping, and dedicated corporate account management.

To ensure we can provide the highest level of logistical support and the best possible profit margins to our commercial partners, our wholesale accounts require an initial Minimum Order Value (MOQ) of just $599.

Absolutely. Once your B2B account is fully approved by our team, TNDAJI provides official brand authorization documentation, allowing you to legally and profitably retail our high-demand products on Amazon, eBay, and independent storefronts.

Applying is incredibly simple and entirely digital. You just need to visit our dedicated Wholesale Page and fill out our quick B2B application form with your business details, estimated order value, and sales channels. Our corporate team will review your application within 24 hours.

Apply for Wholesale Here